NNyquest docs

Frequently Asked Questions

The most common questions, with short answers + links to the deeper articles. Skim for what you need; click through for the full story.

Account and signup

Is signing up free?

Yes. Account creation is free and your wallet starts at $0. You only pay if you use platform-hosted models (BYOK is also free). Sign Up.

What's the difference between Free and Pro tier?

Pro is automatic after your first wallet funding (any amount; minimum top-up is $5). Pro gets 120/min chat rate limit (vs 20/min free), live operator support, and 100MB per artifact (vs 10MB). Splicer is Pro-and-up as well. Plans and Pricing.

Can I delete my account?

Yes — Settings → Danger Zone → Delete Account. Deletion is immediate and permanent, and it takes your generated media with it. Unspent wallet balance is not refunded automatically: email legal@nyquest.ai for a refund before you delete, or you will be asked to permanently waive it. Refunds and Disputes.

Can I share an account?

We don't recommend it. One account = one user. Sharing risks credential leaks and abuse-detection flags. Sign-in Issues.

Chat and models

Why are some models grayed out / unavailable?

The provider deprecated them, or your BYOK key doesn't cover them. Pick another from the model picker. Models, Providers, BYOK Issues.

Why does my conversation cost more late in the chat than early?

Each message sends the full conversation history to the model. Late messages = bigger input = higher cost. Conversations and History.

Streaming stopped mid-reply. What happened?

Network blip, provider throttling, or content policy block. Keep the partial reply and check Usage before starting another generation; automatic response replay is not supported. Streaming.

BYOK (bring your own key)

Does BYOK actually skip Nyquest's bill?

Yes. BYOK requests cost $0 on the platform side; your provider bills you directly. BYOK Setup.

Can I use both BYOK and platform-hosted?

Yes, but saving a key is not enough to switch BYOK on. In More → Providers, click Use on the provider's card — that marks it Active and turns on My Provider Mode. Only one provider is active at a time; while it is, your requests go to that provider and your wallet is not debited. Platform-hosted handles everything else. Managing Provider Keys.

My BYOK key was charged but I expected the wallet to be charged

You probably picked a model from a different provider. Check the model picker for the green BYOK badge. Models, Providers, BYOK Issues.

Can I add multiple keys for the same provider?

Not yet. One key per provider. Managing Provider Keys.

Projects

What's a project?

A folder for related conversations sharing a system prompt + preferred model. What is a Project?.

Why does my chassis call them "Cases" / "Matters" / "Missions"?

Per-chassis terminology. Same underlying objects, chassis-specific labels. Per-Chassis Terminology.

Can I move conversations into a project?

Yes — drag-drop or right-click → Move to project. Moving Conversations.

Can projects be shared between users?

Not yet. Projects are private to one account. Project-Scoped Chat.

Agent Mode

What is Agent Mode?

Multi-step autonomous goals with tools (web search, quote lookup, memory recall, etc.). Watch the model work in steps toward an answer. What is Agent Mode?.

Why did my agent run stop early?

Hit a per-run step or cost ceiling, or you clicked Stop. Agent Mode Issues.

Why does the agent's final answer look like raw JSON?

Known issue with the synthesis step on long runs. Rephrase the goal more narrowly or pick a better planner model. Agent Mode Issues.

Can the agent send emails / call APIs / write to external systems?

Not yet. Currently 6 read-only tools. External-write tools (L3) are on the roadmap. The 6 Tools.

Memory

What does the platform remember about me?

Discrete facts extracted from your conversations + per-conversation summaries + semantic embeddings for recall. What Gets Remembered.

Can I delete what's been remembered?

Yes, fact by fact. Settings → What Nyquest remembers lists everything the platform has stored; Forget removes a single fact permanently, and Pin keeps a fact from decaying. Memory Privacy and Deletion.

Are my conversations used to train models?

Nyquest does not use your conversations to train models. Provider processing is subject to the selected provider’s terms. Memory Privacy and Deletion.

Why is the model surfacing irrelevant past context?

Recall is semantic similarity — sometimes hits unrelated topics. Rephrase your message more specifically, or open Settings → What Nyquest remembers and Forget the fact that keeps surfacing. There's no on/off switch for recall. Recall and Surfacing.

Artifacts

Where are artifacts stored?

In your browser's IndexedDB. Local-first. Not on Nyquest's servers (only the embedding compute touches our backend, briefly). What Are Artifacts?.

Do artifacts sync across devices?

Not yet. Each device has its own vault. Use Export/Import to migrate. Export and Import.

What if I clear my browser data?

Vault is gone. Always export periodically. Export and Import.

Can I attach a PDF / file as an artifact?

Not yet — vault is text/code/JSON/markdown/list only. File-upload-as-artifact is on the roadmap. What Are Artifacts?.

Workspace and chassis

Can I customize a chassis (colors, fonts, layout)?

No. Each chassis is a complete design. To change the look, switch chassis. Workspace Customization.

Why does the Apsis starfield slow my laptop?

Heavy canvas animation on battery-saver mode. Switch to a static chassis (Ridgeline, Paper, Atelier, Courtroom). Visual Effects.

Does my chassis pick sync across devices?

No. Stored in browser localStorage. Switching Chassis.

Billing

How do I add funds?

Click the balance pill in the top bar (phones: nav drawer → + Add funds), pick a preset or type an amount in the Other field ($5–$500), then complete Stripe Checkout. Your card is charged the amount plus Stripe's fee; your wallet is credited the amount you picked. Spend history lives at More → Usage. Wallet and Funds.

Can I get a refund?

Yes for unspent funds and certain spent-funds cases (fraud, broken service). Self-serve refund button doesn't exist yet — open a support session. Refunds and Disputes.

Can I get an invoice for tax purposes?

Yes — open a support session with your business details. Contacting Support.

Are there volume discounts?

Not currently. Plans and Pricing.

Developer API

Is there an API I can use programmatically?

Yes. https://api.nyquest.ai. OpenAI-compatible chat completions plus Nyquest-specific endpoints. Developer API Overview.

Can I use the OpenAI SDK?

Yes. Just change the base URL to https://api.nyquest.ai/v1 and the API key to your PAT. OpenAI Compatibility.

Are there outbound webhooks?

Not yet. Use the SSE stream for in-progress events; poll for state. Webhooks and Integrations.

Is there an MCP server?

Not on the Nyquest backend itself. You can wrap Nyquest in your own MCP server, or use Nyquest as an OpenAI-compatible backend for MCP-aware tools. Webhooks and Integrations.

What are the rate limits?

20/min free tier, 120/min Pro, 5/min auth per IP. Rate Limits and Quotas.

Support

How do I reach a human?

/help/live-support opens a Discord-bridged session with the operator. Pro users only. Contacting Support.

Response times?

5-30 min during active hours, 1-12 hours off-hours, up to 24h on weekends. When to Escalate.

What can the operator NOT do?

Decrypt your BYOK keys, change wallet without permission, override pricing self-serve, speak on behalf of OpenAI/Anthropic. When to Escalate.

Troubleshooting

Page is blank or stuck loading

Hard-refresh (Cmd/Ctrl+Shift+R) → check browser console → try incognito. Browser, Mobile, UI Issues.

"Insufficient balance" appearing mid-conversation

Wallet hit zero. Add funds or set up BYOK. Wallet, Funding, Billing Issues.

Stripe checkout completed, balance still $0

Webhook usually arrives in <5 sec, can take 60s. Refresh after waiting. Wallet, Funding, Billing Issues.

Conversation disappeared

Likely you're inside a project (filtered view), or it was archived/deleted. Conversation and Memory Issues.

Drag-drop conversation to project doesn't work

Drop on the project row (not the header). Mobile: use right-click menu instead. Moving Conversations.

Where to next